N.I. MINOGLOU SA | EPSILON NET

Case Study

Company: N.I. MINOGLOU SA

Category: Trade

Applications: Galaxy CRM, Galaxy Enterprise Suite,Galaxy Retail

Company

myshoe – N.I. MINOGLOU SA is active in ecommerce, imports and wholesale. In ecommerce, the company manages four e-shops, focusing primarily on the internationally awarded myshoe.gr. At the same time, it represents and distributes the known French company LaRedoute in Greece and Cyprus, via the successful laredoute.gr website and the established Samsonite company, on the Samsonite.gr website. It has also developed and manages the commercial activities of fashion brand Ancient Greek Sandals (AGS) and the respective e-shop, ancient-greek-sandals.com.

Need

The company’s main need was to manage orders from its four (4) e-shops. More specifically, automations, checks, communication with third-party systems and management of thousands of colorboards and sizing charts were the primary reasons why the company wished to upgrade its system and be able to serve a constantly increasing volume of orders on a daily basis. In addition, substantial information was required to provide an actual overview of the company course on a daily basis.

Solution

For its upgrade, myshoe N.I. MINOGLOU SA chose the Galaxy IT system and more specifically the ERP, Retail and CRM subsystems, wishing to cover all sectors of its business activity. Within a brief amount of time, the interconnection of Epsilon SingularLogic Galaxy with the four e-shops of myshoe – N.I. MINOGLOU SA was successfully completed for more effective management of the large volume of orders and uninterrupted service to its international clientele.

The solution covers the following:
• Interface with 4 e-shops
• Monitoring of cash on delivery payments and customer balances
• Monitoring of represented brands. The need for information on item mobility per brand was covered, allowing immediate business decision making to promote commodities.
• Commodities costing
• Automation of inter-company transactions
• Galaxy Retail for retail shops
• Management of all business activity, including brands monitoring, wholesale, purchases and suppliers, retail, Financial Management etc.
• Galaxy Reporting provides daily information, including full control and analysis of orders arriving from e-shops, average order settlement time per order and e-shop, order progress per status, pending orders, analysis and profitability per sales channel etc.

Benefits

The deployment of Galaxy and the integration of best business practices secured important benefits for the company:
• Uninterrupted and bilateral communication of the ERP and e-shops
• Uninterrupted and bilateral communication of the ERP with external systems contributing to the daily management of company activity
• 15% improvement of order settlement time
• 10% reduction in order collection processes
• Automated printing of shipping vouchers & bilateral communication with courier companies, contributing to eradication of potential errors, quicker order settlement and automated customer information
• 10% improvement in order dispatch time
• 40% increase in orders
• Processes automation ensuring speed and error eradication
• Detailed information with critical information on the course and overview of the company, in a direct and comprehensible manner, with navigation up to raw information levels.

Testimonials

The investment on Galaxy is a strategic pillar of operation and future empowerment for our company. Our quick growth so far and our future plans composed a context with multiple need for integrated automated management, operation and information in all stages. Galaxy provides us with all the solutions we needed and thanks to the coordinated and methodical efforts of Epsilon SingularLogic and the close strategic partnership we have built over the last decades, we managed to complete the project sooner. The operational enhancement offered by Galaxy was provided at the best possible time, as our impressively increased sales would not have been successfully completed without this investment. Now, we can provide quicker customer service, ensuring an optimal buying experience and we enjoy control and immediate information, allowing us to make quick decisions.

Evangelos Manoudakis

General Manager of myshoe N.I. MINOGLOU SA