OSCAR Chocolates | EPSILON NET

Case Study

Company: OSCAR Chocolates

Category: Manufacture

Applications: Galaxy Enterprise Suite, Galaxy CRM, Galaxy Mobile SFA

Company

Oscar Chocolates was established in 1970 in Athens, continuing the long course of its people, serving the chocolate sector since 1932 in Istanbul. The company has been established among consumers as one of the most important and reliable companies in the chocolate sector. With investments on technological equipment and human resources, Oscar keeps up to date with the developments in the international technological and production sectors, with a timeless goal of covering even the most demanding consumer needs, developing new products and always maintaining the quality and tradition of chocolate.
The company focuses on excellent operability and reliable customer service, with the exclusive distribution of its products all over Greece and abroad.

Need

Keeping up with the market needs and the rapid pace of our time, Oscar acknowledges the importance of an IT system for a company, as a tool allowing it to achieve its strategic aims.
The company wished to manage all its activities through a modern, expandable and uniform software, which, among others, would provide exceptional features for organization, management of the entire, complex production process, full traceability of batches for raw materials and end products and production costing, in order to support the company growth.
In addition, the company wished to monitor its multi-corporate structure through a single software option with uniform reporting, to support the organization and monitoring of its Financial Management, to optimize and automate the operations of Sales and Commercial Management and the procedures of Imports and Exports, a well as to enjoy uniform information for all its activity.

Solution

Wishing to cover all sectors of its business activity, Oscar trusted Epsilon SingularLogic and chose the Galaxy platform.

With Galaxy, it acquired a uniform ERP system to manage all its activities, its production process, stock management, its Commercial and Financial activity and its sales with Galaxy Mobile SFA, as well as its customer relationships, with Galaxy CRM.

Benefits

With the deployment of Galaxy, Oscar has achieved significant qualitative and quantitative benefits:
• Uniform multi-corporate management, with automation of inter-company transactions and immediate reflection of collected results
• Enhanced functionality in financial management, including Factoring Management, Web banking directly from the ERP and ERP Interface with third party retail data transfer systems or 3PL companies
• Reduction of management time through automations
• Detailed Reporting and complete MIS information system for all operations, substantially contributing to immediate decision making and company growth
• Optimization of production process
• Accuracy in production costing and reflection of the actual cost in each production stage
• Optimization of warehouse organization, with displayed stock per shelf, contributing to quicker completion of warehouse tasks
• Minimization of tracing time for a product batch
• Optimization of raw materials and products stock management and control
• Smooth settlement of sales executives’ daily tasks, without unreasonable delays, improved achievement of their goals and faster customer service, using Galaxy Mobile SFA
• 80% reduction of inventory time from 5 days to 1
• 15% improvement in order settlement speed
• 20% enhancement of field sales productivity

Testimonials

Oscar shows dynamic growth both in the domestic and foreign markets, in an intensely competitive global context. This is why we chose Epsilon SingularLogic and Galaxy. It is very important for us to have partners who understand the challenges we’re facing and a modern IT system that can flexibly respond to and support our growth.

Apostolos Arapoglou

General Manager, OSCAR Chocolates