Michanos Sport | EPSILON NET

Case Study

Company: Michanos Sport

Category: Trade

Applications: Galaxy Enterprise Suite, Galaxy Retail

Company

Michanos Sport was established in 1978 in Zakynthos and trades branded sports and lifestyle brands, covering all categories of sportswear, running, soccer, fitness, trail, basket and several other sports with clothes, shoes and accessories, with the knowledge and experience of its long-term presence in the sector of sports & sportswear products trade.
Its forty years of experience have allowed the company to be established as one of the top companies of Southwestern Greece in sports and sportswear items. It operates a department store in the city of Zakynthos and the www.michanossport.gr e-shop, serving its customers’ needs all over Greece for quick, reliable and secure online purchases. An indicative example of the quality of service provided by the company is the fact that all orders are processed and completed on the same day and shipped within 24 hours.

Need

Our company wished to deploy an integrated computerized organization solution, allowing to manage its commercial activity, both in retail and wholesale sales, utilizing all modern technological tools available in the market.
In particular, the company sought the following:
• Automation of retail sales performed on a daily basis in the store.
• ERP communication with the website, for automatic website updates on all changes in existing products, addition of new products by category and automatic registration of customer orders in the ERP.
• Automation of ordering, from receipt to shipping to the end customer, in order to avoid errors, simplify the invoicing process and provide faster and better service to end customers.
• System interconnection with product shipping companies (courier).
• Creation of files with statistics reports to be utilized by the company’s suppliers.
• Application of complex and very complex commercial and pricing policies to the end customer, in the entire range of products the company trades, particularly during offers and discounts periods.
• Reports for the company’s financial department and administration, providing accurate information and facilitating decision making.

Solution

In order for Michanos Sport to take its next digital step, it trusted Galaxy by Epsilon SingularLogic and the IT SOLUTION, Platinum Partner by Epsilon SingularLogic, which deployed the project and secured proper product selection, correct hardware and applications installation, personnel training an top quality and prompt support by the IT SOLUTION executives.

In detail, the solution deployed by IT SOLUTION included the following:
• Galaxy Enterprise Suite, for the company’s commercial and financial management.
• Galaxy Retail, for the shop’s retail sales.
• myGalaxy view, for internal stock checks.
• Custom solutions covering in combination with Galaxy all possible scenarios related to pricing policies during special discounts and offers periods, as well as generation of sales and statistics reports for suppliers, which have been a constant requirement on their behalf.

Benefits

The deployment of Galaxy and the integration of best business practices secured important benefits:
• Smooth and bilateral communication between ERP and the e-shop.
• Bilateral communication with shipping companies, contributing to the eradication of potential errors, quicker order settlement and automated customer updates.
• Automation of sales process.
• Reduction of order collection processes.
• Improvement of order settlement time and quicker customer service.
• Error eradication.
• Reduction of management time and cost.
• Extensive reporting with critical information on the company’s course and status, with a direct and comprehensible way, allowing navigation up to raw information.
• Real-time display of all the company’s financial figures, for targeted decision making.