Support is spelled with an... Epsilon!
The EPSILON NET Group of Companies has one of the largest support departments in Greece. Our support department is staffed with more than 150 specialized executives and can promptly and effectively respond to all queries. It provide scientific support to all our clientele, regardless of products, size and sector. It builds trust-based relationships with our customers, supporting them on a daily basis and in every stage of our cooperation. Contact our support department now for any queries related to provision of services and software used by your company.
Support Call Center
Athens & South Greece: 211 500 7077
Thessaloniki & North Greece: 2311 99 7777
24/7 support by deploying digital channels responding to every customer whatever their needs are
Epsilon Support Knowledge Base
The EPSILON NET Support Facebook Page provides a live overview of the latest developments related to the EPSILON NET Group of Companies products. Receive direct information on new versions, ask questions and receive consultation from our competent support department.
Youtube
Our YouTube channel contains the entire audiovisual material for versions, instructions for use for applications and new modules and workshops helping in the use and troubleshooting of procedures users may be searching for.
Telephone Support on Use Issues
EPSILON NET is the only company offering tax and labor support in the use of its applications. With experienced and scientifically competent executives, Tax Support assists modern companies and provides scientific and immediate solutions to any tax or labor issue they’re dealing with. Support is available Monday to Friday, between 09:00-19:00 and on Saturdays, 09:00-15:00.
Telephone Support on Technical Issues
The specialized executives of EPSILON NET, equipped with excellent technical computer knowledge, can offer solutions in issues including the following: “Application Installation”, “Data Transfer”, Server – Client configuration etc. The Technical Support department is available Monday to Friday, between 09:00-19:00 and on Saturdays, 09:00-15:00.
Special Support for Partners Network
The Partners Network department is staffed with specialized executives, able to guide and support all partners of the Group. Partner support includes all customer support procedures and operations, aiming to provide the best services to the end customer.
e-support
The e-support website provides all the information related to the Group’s products. The website includes a Training Schedule, Version Updates, Online Video Workshops, Manuals & Use Material, Frequently Asked Questions (FAQ) and detailed instructions for use.
Epsilon Remote Support
Our applications include remote access features, connecting the Support Department with the customer’s computer. This allows us to provide solutions even to the most complex issues, without requiring PC skills on behalf of the customer. Connection is provided only further to the customer’s consent and wishes.
Live Chat Support
Live Chat Support is the new, alternative communication method with the Support Department, allowing you to receive faster and more effective responses to your questions, without waiting on the phone and while you continue working on the application. It is available from Monday to Friday, 09:00 – 17:00 and provided FREE to all customers with an active support contract.
Email support
The Email Support service is an effective support channel, providing solutions to issues, immediate response to user queries and specialized knowledge to end-customers.
Feedback Support
All our applications include an option for quickly and easily sending feedback online. This feedback is automatically forwarded to an electronic management system, evaluated and – when their processing is completed – receive responses in written form, one by one, in less than 48 hours. Thus, our customers actively contribute to the development and improvement of our products.
After-sales
Within a specific period of time after sales, the Support Department contacts the customer to confirm proper functionality of the applications and whether his/her needs and expectations have been satisfied.
On-site Support
Physical presence of a specialized executive of the Support department at the customer’s site, in order to provide solutions to complex issues, provide training and record more complex needs.
Ticket
A written Ticket is an alternative channel of communication with the Support Department. Submit your query through the application and a specialized Support Representative will respond to it shortly. Your response shall be posted on the Ticketing electronic system to be consulted.
Awards
The EPSILON NET support department has received numerous awards for its promptness and speed of service. The Group’s technologically advanced applications necessitate advanced training. Our executives are constantly trained and attend specialized workshops, in order to be able to provide excellent service to our application users.
